Your order is delivered to the customer by a courier. Here is what you need to do on your side.

Before pickup

• Keep the packed and labelled order ready at home.
• Keep your phone on. The courier may call you.

At pickup

• Hand over the order only to the courier partner collecting it.
• Check that the order number on the label matches.

After pickup

• Track the order status in the Homakes platform.

The delivery charge is paid by the customer. For the full rules, read the Delivery Guidelines.