Most refunds can be avoided. Here is how it works.

When the refund is your responsibility (seller fault)

• Wrong item or wrong quantity sent.
• Damaged because of poor packing.
• Item looks different from the photos or description.
• Food that is stale, spoiled or has passed its date.

In these cases the refund is paid by you and is taken from your payout.

How to avoid refunds

1. Use real photos and honest descriptions.
2. Check every order before you pack it.
3. Pack safely. See How to Pack an Order.
4. Make food fresh and check dates.

Read the full rules in Refunds & Disputes.